About Us
Born out of crisis.
Built for stability.
During the 2007–2008 financial crash, medical practices were collapsing.
Medicare stopped paying.
Cash flow froze.
Small offices were closing their doors — fast.
We stepped in to help these businesses stay open, and something became very clear:
The crisis wasn't only financial.
The crisis was internal.
We stepped in to help these businesses stay open, and something became very clear:
• No onboarding
• No training
• No consistent processes
• No accountability
• Turnover everywhere
• Everything lived in the owner’s head
• Systems barely being used
• Zero documentation
• Total dependency on one or two people
Businesses weren’t failing because owners lacked passion.
They were failing because nothing was built to run without them.
That realization became
The foundation of Personnel Matters.
Why Our Name Matters
Personnel Matters has two meanings:
01
Your people matter
They're the heart of your operation.
02
Every business has personnel matters
The issues, processes, workflows, and systems that affect your ability to grow and operate smoothly.
We help you strengthen both.
Who We Are
We are a woman-owned, nationwide business stabilization partner
With more than 20 years of deep experience in:
Onboarding and HR Essentials
Operations
Systems Integration
EMR/CRM Optimization
Culture Building
Small-Business Stability
We don’t hand you a list of recommendations.
We roll up our sleeves and do the work with you:
building your processes
optimizing your technologies
documenting everything
training your team
aligning your culture
stabilizing the business from the inside out
Warm. Human. Practical. Implementation-focused.
What We Believe
We believe a business should support your life — not take it over.
Our Mission
To help small businesses run smoothly by strengthening the people, processes, and operating systems that hold everything together — so owners can finally experience true personal freedom.
Personnel Matters
You don’t have to keep doing everything yourself.
We’re here to help you build a business that feels lighter, calmer, and more dependable.
Personnel do matter. Your people are your company’s engine,
culture, stability, and future.
Reach out to us at (813) 803-0872 or by email at [email protected]
Personnel do matter. Your people are your company’s engine, culture, stability, and future.
Quick Links
Services
Process Documentation & Job Manuals
HR Essentials & Structure
Owner Freedom Systems
Culture & Team Alignment
Onboarding & Training Systems
EMR/CRM Optimization & Automations
Personnel Matters, Inc | © 2026 | All Rights Reserved